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Job Description
We are seeking a Senior-Level Technical and Customer-Facing technical professional to play a key role in our company's next phase of growth. We are entering a period of strategic expansion and innovation. Boston Electronics is a highly technical matchmaker of advanced electro-optical products from Europe with academic and industrial technologists in North America. Our portfolio includes photon counting products from Becker & Hickl GmbH, Licel GmbH, and Photon Force Ltd, operating in the near UV, visible and near IR.
This Applications Engineer position will be focused on expertise and leadership of the TCSPC and FLIM product lines with growth potential. Our products relate to PHOTODETECTION and related light sources, guided by our tagline: "Detect, Measure, Control." Success in this role requires the ability to understand customer applications, recommend appropriate products based on that knowledge, or provide an honest assessment when we cannot.
Key Areas of the Position
The position encompasses developing expertise in Time-Correlated Single Photon Counting (TCSPC), a technique for measuring extremely low light levels and precisely timing photon detection events. The successful candidate will provide technical expertise and thought leadership for the Photon Counting product lines while working to increase sales for these products through customer engagement and travel to potential customer sites.
Technical development will include learning to determine and specify system architecture tailored to customer requirements, as well as performing initial instrument setups, troubleshooting, and tuning up existing TCSPC systems. Hands-on training in Germany is included with position onboarding to ensure comprehensive knowledge transfer. Field engagement will involve visiting customer sites approximately one week every 2 or 3 months and traveling to industry trade shows and conferences up to 4 times annually, including but not limited to SPIE Photonics West and QFLIM.
The role also includes assisting in building the North American team to provide hardware setups, troubleshooting, and optimization support. The candidate will learn this customer-facing role for Photon Counting, especially TCSPC and other applications, from the internal senior applications engineering staff and external partners/vendors. There is growth opportunity to expand this leadership role into additional technical product areas including UV, IR, and THz after mastering the Photon Counting applications.
Position Responsibilities
The Applications Engineer will translate customer application needs into practical technical solutions and system configurations for Time-Correlated Single Photon Counting (TCSPC) method and Fluorescence Lifetime Imaging Microscopy (FLIM) time-resolved fluorescence techniques and related products. This requires exercising strong verbal and written communication skills for discussing technical topics, including the ability to handle questions beyond immediate expertise by knowing when to say “I will find out”.
Customer service excellence is paramount, ensuring customers feel confident and well supported through attentive communication, accurate guidance, and reliable follow-through. The position demands maintaining strong, collaborative relationships with vendors and technology partners while tracking and managing profit and loss to ensure sustainable business results.
Ongoing professional development includes staying informed about industry trends and products while maintaining and communicating with current and potential customers. The role involves prospecting and vetting industry leads, partnering with vendors and customers and learning their needs, and identifying and solving customers' equipment, process, and business needs. Additional responsibilities include identifying sales opportunities, quoting and order processing, and the constant pursuit of improved listening skills and effective communication techniques.
Location
This is a position headquartered out of New Bedford, MA. During the initial training period, work will be conducted from the Brookline, MA and New Bedford, MA offices 2-4 days per week in-person, with other days from a remote home office. Following the training period, the position will be based at the New Bedford, MA headquarters, with travel and remote home office work. Senior roles work 50%-75% remote including travel on average.
Equal Opportunity Employment
Fiber Optic Center, Inc. (focenter.com) is the parent company of Boston Electronics Corporation (boselec.com). Fiber Optic Center, Inc. and Boston Electronics Corporation are both equal opportunity employers that are committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We are a drug-free workplace.
ABOUT
Fiber Optic Center, Inc. (FOC), an global distributor for fiber optics and cable assembly industries, is headquartered in New Bedford, MA is the parent company of Boston Electronics Corporation (BEC), a global distributor of electro-optic solutions, is headquartered in Brookline, Massachusetts. Fiber Optic Center, Inc. (focenter.com) and Boston Electronics Corporation (boselec.com) operate their websites and online presences as separate entities as they deliver a broad portfolio with a unified commitment to innovation, service, and technical expertise.
Boston Electronics Corporation enables its customers to develop and manufacture superior products and perform leading edge research by providing them with a broad range of advanced electro-optical solutions and knowledgeable application support. For forty seven years, Boston Electronics has been a distributor of leading edge electro-optic solutions, bringing to the market advanced products from leading manufacturers worldwide and addressing sensor requirements in a wide range of markets, including environmental monitoring, process control, scientific instrumentation, life sciences and biomedical technologies, building and home automation and security and surveillance.
Fiber Optic Center, Inc. (FOC), is an international leader in distributing fiber optic components, equipment and supplies and has been helping customers make the best cable assemblies in the world for over two decades. Several areas of specialization and expertise, in which they are the industry leader, make them the preferred choice for many of the world’s fiber professionals. In these key technology areas, FOC is "at least as technical as the manufacturer" about the products they sell. Striving to "make the business part easy," they offer outstanding and personal customer service, low or no minimum purchase order values, and from-stock delivery on industry-leading products and technology. FOC is the industry connection to the most innovative optical products, technologies and technical experts who integrate their manufacturing knowledge and vast experience into customers' worldwide operations. @FiberOpticCntr